KL Plumbing Handbook ("we", "us" or "our") is a free online publication about home plumbing in Kuala Lumpur and the Klang Valley. This policy explains what personal information we collect, how we use it and the choices you have. We aim to handle personal data in line with Malaysia's Personal Data Protection Act 2010.

1. Information we collect

Information you send us. When you use our contact form, we collect your name, email address, the guide address you mention and your message.

Information collected automatically. Like most websites, our hosting and analytics tools may record technical information such as your browser type, device, the pages you visit, the referring page and an approximate location based on your IP address.

We do not take bookings, payments or quotations, so we do not collect payment details.

2. How we use your information

  • To read and respond to corrections and questions about our guides
  • To correct and improve our guides
  • To understand which guides are useful and how readers find them
  • To keep the site secure and prevent spam

We do not use your contact form details for marketing, and we do not pass your message to our partner plumber unless you ask us to.

3. Sharing your information

We do not sell your personal information. We may share it with:

  • Service providers who help run the site, such as hosting, analytics and the form-handling service that delivers contact form messages to us
  • Authorities, where we are required to by law

Our guides link to other websites, including our partner plumber's website, Air Selangor, SPAN and other official sources. Those sites have their own privacy policies. We are not responsible for how they handle your information.

5. Cookies

We and our analytics provider may use cookies and similar technologies to understand how the site is used. You can set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the site may not work as well without them.

6. How long we keep information

We keep contact form messages only as long as we need them to deal with your correction or question and to keep a record of changes to our guides.

7. Security

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. No method of sending data over the internet is completely secure.

8. Your rights

You may ask to access or correct the personal information we hold about you, or ask us to delete it. You can also withdraw consent for us to process it. To do so, use the contact form.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

10. Contact us

For questions about this policy, use our contact form. KL Plumbing Handbook is an online publication based in Kuala Lumpur, Malaysia, with no public office.